Refund Policy
Thank you for ordering from Crust & Craft Pizzeria. We take pride in the quality of the pizzas and other menu items we deliver. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is designed to be straightforward and customer-friendly.
Returns
You have 30 minutes from the time of delivery to inspect your food. If you find any issues related to the quality or accuracy of your order, please contact us immediately at +39 06 1234 5678 or visit our website at parityplatform.sbs.
Eligibility for a Refund
To be eligible for a refund or exchange, please ensure that:
- You received the wrong item.
- Your order is incomplete.
- Your food was received in an unsatisfactory condition.
Please note that all items must be in the original packaging.
Refunds
Once we receive your complaint, we will inspect it and notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund. In the case of our local pizzeria, this may involve a deduction equivalent to the delivery fee.
Exchanges
If your food is defective or damaged, or if you received the wrong item, we are happy to exchange the product. In this case, we will replace the item or provide a full refund, and no return shipping costs will be applied.
Contact Us
If you have any questions about your order or our refund policy, please contact us at +39 06 1234 5678 or through our website parityplatform.sbs.
Modifications to Our Refund Policy
Crust & Craft Pizzeria may update this policy from time to time. Any changes to the refund policy will be reflected on our website and take effect immediately upon posting. We encourage you to review this policy periodically for any changes.
Contact Information
If you have any questions or suggestions regarding our Refund Policy, do not hesitate to contact us at:
Crust & Craft Pizzeria
+39 06 1234 5678
Pizza Plaza, Via Margutta, Rome, 00187, Italy
parityplatform.sbs
This Refund Policy was last updated on March 30, 2023.